Booking Clerk, PARC CDBC

August 22 2019
Industries Healthcare, social assistance
Categories Legal, Paralegal, Support staff (other)
Vancouver, BC

Job Summary:

The Booking Clerk, PARC & CDBC performs a variety of clerical duties related to the booking and scheduling functions for the Clinical Teams at Sunny Hill Health Centre. Duties include scheduling and booking client appointments for complex multidisciplinary assessments, including scheduling/booking rounds and family and community conferences in accordance with departmental requirements and guidelines. Books follow up appointments, adjusts appointments, ensures the appropriate date, time and location are provided to client, prepares and confirms client information, enters and maintains appointments/bookings into the clinic application, makes reminder phone calls, books interpreters as directed and distributes appointment letters. Performs other clerical duties that include reception duties, data entry, faxing, photocopying, typing technical and non-technical material utilizing various computerized word processing and spreadsheet software packages, booking meetings, and maintaining departmental equipment, supplies and filing systems.

As part of this role you will:

  • Schedule and book client appointments and follow-up appointments in accordance with established policies and clinic guidelines, including booking urgent assessment appointments, complex interdisciplinary appointments, team rounds and family and community conferences. Makes adjustments in accordance with client and department requirements and notifies both family, legal guardian(s) and clinician, ensuring that appropriate date, time, and location are provided to client.
  • Enter and maintain appointments/bookings and clinicians’ availability in the customized clinic application. Communicates with assigned designate prior to making any and all adjustments to clinicians’ availability once entered into the clinic application.
  • Place appointment reminder phone calls to client/parent(s)/legal guardian(s) and asks routine screening questions related to policies such as Infection Control.
  • Schedule and book interpreters in accordance with established procedure and as directed by clinical team.
  • Type and distribute a variety of technical and non-technical material such as appointment letters, correspondence (including re-direct letters), reports, notices, agendas, notes/minutes of meetings and spreadsheets by utilizing various computerized word processing and spreadsheet software packages, creating files, and editing material for stylistic consistency and grammar as required.
  • Maintain and update relevant clinic lists such as the Clinic Cancellation List and Child Mind List as per established procedures.
  • Perform other related duties as assigned

Qualifications:

Education, Training and Experience

  • Grade 12, plus two (2) years’ recent, related experience or an equivalent combination of education, training, and experience.

Skills and Abilities

  • Ability to keyboard 45 w.p.m.
  • Knowledge of medical terminology.
  • Ability to communicate effectively both verbally and in writing.
  • Ability to deal with others effectively.
  • Ability to organize work.
  • Ability to operate related equipment.
  • Physical ability to carry out the duties of the position.

Apply now

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca

Please note the internal job posting will no longer be accessible after the expiry date of August 29, 2019. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a temporary password is required to log in for the first time. To obtain your temporary password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.

BC Children's Hospital (BCCH) cares for the province's most acutely ill or injured children and youth, provides developmental and rehabilitation services to children and youth throughout BC, and offers a broad range of health services. Sunny Hill Health Centre for Children (SHHC), a leading provincial facility offering specialized services to children and youth with developmental disabilities from birth to age 19, works collaboratively with BCCH. SHHC focuses on the child and their family while supporting health care professionals in their community. BCCH also operates a wide number of specialized health programs, is a leading acute care teaching facility, and conducts research to advance health and care through the BC Children’s Hospital Research Institute and in partnership with the University of British Columbia.

Sunny Hill Health Centre for Children (SHHC), a leading provincial facility offering specialized services to children and youth with developmental disabilities from birth to age 17, works collaboratively with BCCH. SHHC focuses on the child and their family while supporting health care professionals in their community. BCCH also operates a wide number of specialized health programs, is a leading acute care teaching facility, and conducts research to advance health and care through the BC Children’s Hospital Research Institute and in partnership with the University of British Columbia.

BCCH is a program of the Provincial Health Services Authority (PHSA) which plans, manages and evaluates specialty and province-wide health care services across BC. PHSA embodies values that reflect a commitment to excellence. These include: • Respect people • Be compassionate • Dare to innovate • Cultivate partnerships • Serve with purpose.

Apply now!

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