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Senior Case Management Analyst

March 6 2018
Industries Non-profit organisation - NPO
Categories Legal, Paralegal, Litigation, Litigation
Ottawa, ON

The Municipal Property Assessment Corporation's Case Management branch within the Legal, Policy and Compliance department requires a Senior Case Management Analyst to provide in house paralegal and advocacy support for Valuation and Customer Relations and the Office of the Chief Assessor groups.


In this position, the successful candidate will: 

  • Administer MPAC's corporate assessment appeals system with external agencies, appellants and tax agents to facilitate the scheduling of appeals on a provincial basis;
  • Act in the capacity of an in-house advocate on behalf of MPAC and assist valuation staff and other departments/units on litigation strategy, appeal preparation, and presentation before at the Assessment Review Board (ARB);
  • Provide legal expertise and advice in the provision of litigation services to valuation staff regarding the appeal process;
  • Act as quasi counsel to assist MPAC staff in preparing for pre-hearings, mediations and full hearings/trials (such as, attend hearing events, advocate and negotiate with other parties);
  • Assist retained counsel by coordinating appeals, assembling records and attending hearing events on their behalf.
  • Participate in the research, development and implementation of policies and procedures for the court/tribunal process, including all phases of litigation;
  • Provide strategic litigation guidance and legal opinions to managers and/or valuation staff  with respect to upcoming hearing event activities/dates and participate in the operation and coordination of MPAC's corporate appeal Work Management System;
  • Deliver training programs for valuation staff regarding new/amended techniques for the administration of appeals and process flow;
  • Represent MPAC with external clients (governments, corporate property owners, rate payer associations, etc.), including presentations, negotiations and gathering of business intelligence;
  • Triage issues of appeal raised by tax payers, municipal representatives, and/or tax agents within the statement of issue phase of litigation;
  • Create and oversee the coordination of the appeal management plans with external property tax agents, municipal representatives and the Assessment Review Board for effective and efficient scheduling of appeals; and
  • Perform other duties as assigned. 

LOCATION: Assessment Office #03, Ottawa, Ontario


  • Post-secondary degree or diploma in a relevant field of study;
  • Paralegal License – maintaining a membership in good standing – issued by the Law Society of Upper Canada;
  • Minimum three years of experience in property assessment litigation and or related field is an asset; 
  • Knowledge of appraisal techniques and theory on the three approaches to value is an asset;
  • Demonstrated legal research and writing abilities;
  • Demonstrated knowledge of office procedures and manual/electronic filing systems;
  • Demonstrated file management skills including file opening and organization;
  • Superior time management skills including docketing and tickler system practices and the ability to multi-task and deal effectively with competing demands;
  • Excellent oral and written communication skills and presentation skills;
  • Excellent customer service skills and the ability to communicate effectively with a variety of internal and external stakeholders to resolve sensitive issues;
  • Excellent conflict resolution, problem solving, and negotiation skills;
  • Proficiency with computerized business applications including Word, Excel, PowerPoint and information databases so as to work independently on the carriage of tribunal and court files;
  • Ability to work independently with minimum supervision and also as a member of a team;
  • Demonstration of business professionalism, strong team work, team / customer service orientation and ability to work under pressure;
  • Demonstrated knowledge of the province of Ontario property appeal process, the Assessment Review Board Rules of Practice and Procedure, the Assessment Act, the Municipal Act, and any Statutes/Regulations that relate to Real Property Assessment in Ontario; and
  • Extensive travel may be required. 


To apply, please click on the link and click "Apply Online" once within the posting. Please use the Applicant Tracking System to create your Candidate Profile, upload your Resume and Cover Letter and apply to the posting by March 14, 2018.  Please note, only applications submitted through the Applicant Tracking System will be accepted.

While MPAC thanks all applicants for their interest, only those under consideration will be contacted for interviews. Please be advised successful incumbent(s) who are not presently permanent MPAC employees may be required to undergo a criminal and drivers abstract check



The Municipal Property Assessment Corporation (MPAC) is an independent, not-for-profit corporation funded by all Ontario municipalities. Our role is to accurately assess and classify all properties in Ontario, and with more than 1,700 employees in offices across the province, our assessors are trained experts in the field of property valuation. At MPAC, we know that maintaining work life balance is the key to fostering employee health, happiness and productivity. We offer generous vacation allowances, a self-funded leave program and flexible work arrangements to help ensure employees' unique needs are met both at work and at home. For more information visit or

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and MPAC's Accessibility Standards for Ontarians with Disabilities Policy, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.

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