Early Resolution Officer

Fairness in the workplace is the right of all Ontarians. Employment standards are enforced under the Employment Standards Act, 2000, which sets out the rights and responsibilities of both employees and employers in Ontario workplaces. If you would like to play your part in enforcing these standards, consider this opportunity to join the Ministry of Labour, Immigration, Training and Skills Development, Fair, Safe and Healthy Workplaces Division.

Why work for the Ontario Public Service?
The Ontario Public Service (OPS) is committed to being an employer of first choice, creating a positive and inclusive work environment.

We offer:
• Competitive compensation and benefits
• Collegial and professional work culture
• On-the-job training to support your success in the role

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?

In this position, you will help promote voluntary compliance with the Employment Standards Act, 2000 by:
• investigating complaints
• interviewing employees, employers and other parties by telephone
• sourcing and examining records and documents
• calculating and explaining employee entitlements
• preparing unresolved claims for further investigation

How do I qualify?

Working with legislation, policies and procedures:

• you have experience interpreting, explaining and applying legislation.
• you have experience analyzing and evaluating information and evidence to identify non-compliance with legislative requirements.
• you have the ability to follow policies and procedures.

Gathering, analyzing and assessing information:

• you have sourcing and auditing skills to gather appropriate data and evidence.
• you have mathematical skills to calculate entitlements.
• you have decision making skills to determine violations and recommend resolutions.

Communication skills:

• you have oral communication skills to provide information, interview parties over the telephone, present findings and explain decisions.
• you have written communication skills to prepare notes, decisions and various other correspondence.
• you have conflict resolution and negotiation skills to resolve issues and obtain voluntary compliance.
• you have interpersonal skills to interact with businesses, employees and other relevant parties.

Knowledge of employment standards legislation and related regulations:

• you have knowledge of the Employment Standards Act 2000.
• you have knowledge of other relevant provincial and federal legislation (e.g. Employment Protection for Foreign Nationals Act, Protecting Child Performers Act, and Bankruptcy and Insolvency Act, etc.).

Other important skills:

• you have organizational, planning and time management skills.
• you are proficient with a variety of common office software (e.g. databases, word processing, spreadsheet, email, internet, etc.)