This position is responsible for supporting the district office by advancing a client’s legal matter and is responsible for providing client service under the direct supervision of lawyer/manager in the Kenora office in the NCE Region.
The family law legal aid worker will be responsible for the initial assessment and intake of family law clients to assist in determining the appropriate service for the client, the referral to appropriate services and resources, the preparation and drafting of non-complex family court documents and pleadings, including the drafting and preparation of applications, answers, motions, affidavits, and financial statements and other duties as assigned.
• Provide general information, including procedural legal information, by responding to in-person, written and phone inquiries, from lawyers, clients and other legal system partners, on the status of applications, appeals and referrals.
• Liaise with other legal service providers, internal and external, including court based services, to ensure seamless client service
• Perform client and certificate file management activities, including providing of information to clients relating to legal aid and court proceeding.
• Court document preparation; client interviewing and even some assistance with filing the client’s family court documents
• Complete client/conflict checks
• Create systems to manage the volume of work and the ability to compile information for statistical purposes and reporting/analysis
• Prepare agreements, forms and general correspondences
• Assist clients and lawyers on the phone and/or in person
• Outreach work with clinics and other community agencies to promote and expand services co-ordination opportunities
• Perform other duties as required
• Excellent communication and interpersonal skills for dealing with clients, lawyers and other agencies with the proven ability to exercise judgment when encountering stressful situations including the early identification of vulnerable clients so that the appropriate service and referrals can be made
• Ability and willingness to appear in court on behalf of clients
• Proven ability to learn and adapt to new or modified policies and procedures
• Demonstrated commitment to client service and relationship building skills
• Possess experience with all types of law and some knowledge of relevant legislation such as the Family Law Act and the Child and Family Services Act
• Excellent verbal and written communication skills and presentation skills
• Possess significant knowledge of LAO priorities, policies and procedures
• Intermediate to advanced computer skills, including familiarity and competence with proper maintenance of client data base, computer information databases such as Peoplesoft, Legal Files and Divorcemate, conflict of interest systems,
• Well-developed interview skills in a social service environment
• Ability to maintain detailed functional and theoretical knowledge of legal aid application processing rules and procedures including Section 30 process, financial principles and LAO policies and practices
• Ability to determine legal and financial eligibility based on LAO eligibility criteria and to generate certificates in accordance with office procedures and standard formats and to submit files and appropriate documentation to area office staff for processing.
• Demonstrated ability to use latest communication technologies including MS Teams, Zoom, Smartphones and iPhone.
• Must have intermediate knowledge of the following Microsoft programs; Word, Excel, PowerPoint and Divorcemate. Experience with Legal Files Access would be assets.
Only those candidates selected for an interview will be notified.
This position is collective represented by OPSEU.
Please note that all applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume or to the one used to set up their Candidate Profile if applying on Njoyn. As an applicant, it is your responsibility to ensure that you check your email regularly.
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If you are having trouble applying, please call 1-877-427-7717.