The Business Data Analyst, Client Service Centre (CSC) supports the efficient operation of the CSC, focusing on the activities of the Director and the Senior Business Intelligence Analyst. The Business Data Analyst uses business analysis and data analysis expertise to gather, examine, interpret, evaluate and report on CSC data and processes. This includes having an understanding of the workflow and business processes followed by the departments of the CSC, as well as the data managed by those departments. The Business Data Analyst is responsible for business analysis activities, including process documentation and requirements gathering, as well as data analysis related work such as the provision and analysis of data in response to requests for information from the Executive Director of Client & People Services, the Director (CSC), the CSC management team, other Law Society divisions, Benchers, Committees and Working Groups. The Business Data Analyst facilitates project and task execution as assigned, manages competing priorities, and applies a high degree of professionalism in managing stakeholders and their expectations.
Advanced Excel skills: knowledge of pivot tables and VLOOKUP required
Proficiency in word processing (WORD, Adobe PRO), spreadsheets (EXCEL), database software (AS400, Inspector, IRIS, Access), content management platforms (SharePoint), and the internet and intranet.
Ability to conduct complex data analysis and reporting with business intelligence software (IBM Cognos Business Insight Advanced, SAP Crystal Reports).
Solid understanding of technology, particularly application of technical solutions to work processes and procedures.
Ability to perform data reconciliations between multiple platforms with similar data sets to ensure data quality.
Client/Customer Service Planning
Client/Customer Service Delivery
Performance Goals, Targets and Standards
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