Governance and Regulatory Policy Specialist

June 11 2018
Industries Consulting services
Categories Legal, Paralegal, Support staff (other)
Toronto, ON

The Retirement Homes Regulatory Authority (RHRA) is a self-financing authority independent of government, with the mandate to license and inspect Ontario's more than 700 retirement homes where over 50,000 seniors live. The RHRA is an agent for positive change, by working with the retirement homes sector to increase the protection, safety and well-being of our aging population.

The RHRA administers the Retirement Homes Act, 2010, which involves licensing homes, educating licensees, consumers and the public about the standards regulating retirement homes, carrying out inspections of retirement homes, and taking compliance and enforcement action as needed. The RHRA's guiding principle is that a retirement home should be a place where residents live with dignity, respect, privacy and autonomy, in security, safety and comfort and can make informed choices about their care options.

The RHRA offers a great working environment, learning and development opportunities, work-life balance and, a competitive compensation and benefits package.

Do you have excellent judgement, a drive to learn, and want to help build a best-in-class approach to protecting consumers and regulating seniors' care?

The RHRA is seeking candidates for the role of Governance & Regulatory Policy Specialist. Reporting to the General Counsel & Director, Enforcement, this position acts as a support resource to the Board, Corporate Secretary, and Board committees and a liaison to the organization's statutory officers.  Responsible for coordinating activities to ensure compliance with regulatory and legislative requirements and reporting is achieved.  Provides in-depth analysis and support in policy and procedure development.

The successful candidate will, amongst other responsibilities:

  • As assigned, provide support to Board Committees and Corporate Secretary, including the development of presentation content and materials, the development and maintenance of policies/procedures contained in the Board of Directors Policy Manual, coordination of Board surveys, results compilation and assessment, and other Board and/or governance evaluation processes meeting standards of good governance and in compliance with obligations of the RHRA. 
  • Supports the General Counsel by coordinating with other senior management staff to complete all required reporting and meeting all accountability requirements to MSA and/or other bodies in fulfilling requirements of MOU. 
  • Develops, reviews and implements internal audit and privacy policies and procedures that are designed to guide and ensure compliance with legislation.
  • Liaises with external stakeholders (e.g. MSA and Minister's office) in relation to Board-specific matters.
  • Act as deputy corporate secretary as required, taking minutes, assisting with AGM and board meeting materials preparation, responsible for minute book and all required filings.
  • Act as senior executive level support to the Complaints Review Officer (CRO) and the Risk Officer (RO), providing a single point of contact within the RHRA to help the CRO in the execution of his/her duties.  Coordinates with both on the development and delivery of Board materials.
  • Contributes to and participates in all aspects of policy development related to the Retirement Homes Act and the RHRA, including the conceptualization, development and evaluation of policies, by employing best practices in research, analysis and stakeholder engagement.
  • Conducts research and analysis using relevant resources, including performing literature reviews and environmental and jurisdictional scans, and interviewing key internal and external stakeholders.
  • Synthesizes research, and identifies and analyses complex issues and trends pertaining to the Act and the retirement homes sector, to formulate policy options and recommendations.

Minimum Qualifications:

  • Bachelor's Degree in a relevant discipline.
  • 6+ years of progressive, comparable experience, in a regulatory or similar environment; or an equivalent combination of education and experience.
  • Bilingualism is an asset (English and French). 
  • Understanding of the regulatory environment, processes and issues.

Required Competencies:

  • Comprehensive knowledge or the ability to quickly learn the RHRA's policies, procedures, and operations.
  • Understanding of the business of a regulatory authority and its role in the industry.
  • Highly organized with exceptional time-management, planning and administrative skills to manage variable workloads, set priorities, and to complete other assigned duties with efficacy.
  • Strategic thinking to identify needs, interpret intent, develop parameters, synthesize information and implement initiatives to enhance the Authority's efficacy.
  • Ability to clearly and effectively communicate with others in written and verbal formats, providing a variety of information to staff and the Board of Directors, as well as other stakeholders.
  • Proficiency in minute-taking and preparation protocols.
  • Ability to maintain confidentiality in handling highly sensitive information.
  • High initiative and self-management to work independently and with minimal supervision.
  • Demonstrable flexibility and teamwork with the strong ability to exercise sound judgment, make decisions and problem-solve under pressure.
  • Demonstrable professional, positive, and approachable attitude/demeanor, with the ability to build and maintain relationships with Ministry staff and other external stakeholders, Board of Directors, and internal staff.
  • Computer proficiency utilizing Microsoft Office productivity tools.

Other Requirements:  Satisfactory Professional and Criminal Reference Checks.

Interested candidates should submit their cover letter and resume to *******@****.ca by June 25, 2018.

RHRA has a diverse workforce and is an equal opportunity employer. We welcome and encourage applications from people with disabilities and, accommodations are available on request for candidates taking part in all aspects of the selection process.

We thank all applicants; however, only those under consideration will be contacted.


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