Reporting to the Manager, Infrastructure & Security, the Infrastructure & Security Systems Analyst, Identity Access Management (IAM) works closely with Information Technology (IT) team members, the Human Resources (HR) department, and other business divisions and departments to support existing and implement new access provisioning systems and processes at the Law Society.
Specifically, the Infrastructure & Security Systems Analyst is responsible for managing the infrastructure and system integrations used to support user access provisioning across a wide variety of systems and applications including on-premises, cloud-based IaaS and SaaS solutions, with a strong focus on the use of the SailPoint Identity & Access Management system and Microsoft Active Directory and Azure Active Directory. The Infrastructure & Security Systems Analyst is also accountable to provide guidance on complex issues in area of expertise. Develops/implements complex solutions and provides input to new approaches.
The Infrastructure & Security Systems Analyst is responsible for the design, operation, maintenance, and enhancement of the Identity & Access Management System (IAM) and addresses all ticketed requests or incidents involving its operation. Works with the Helpdesk and User Support team (specifically the Identity & Access Management Support Analyst), application developers, business teams, and vendors to design, build, configure, implement and maintain an IAM integrated solutions that meet the business needs of the Law Society and are aligned with the corporate IT strategies.
Leads the development and implementation of corporate IAM governance processes, assists with IAM standards adoption, and designs, implements and prepares documentation for all identity provisioning integrations. Analyses user access requirements for new systems, implements changes to the existing access provisioning processes based on business needs. Designs and implements data access certification processes to meet compliance and audit requirements.
Identifies, reports and helps to address gaps in the enterprise data security that can expose organizational data to significant security and compliance risks.
Client / Customer Service Planning
Works closely with other IT teams, with the Human Resources (HR) department, and with business divisions and departments to manage user identities (i.e. user accounts) and to monitor and control access provisioning for all the Law Society’s staff (including contractors and temps), vendors, and Licensees.
Works closely with HR to support all staff hires, changes, and departures, and consults on a regular basis with Law Society managers in all divisions to ensure that user accounts and roles/rights are accurate, current, and complete.
Implements monitoring processes to ensure accuracy of access provisioning and revocation.
Designs, establishes, and maintains appropriate and functional documentation related to identity management and access control processes.
Analyses user access requirements for new systems, implements changes to the existing access provisioning processes based on business needs.
Identifies and reports gaps in the enterprise data security that can expose organizational data to significant security and compliance risks.
Leads Identity and Access Management corporate governance processes development and assists with IAM standards adoption.
Identifies opportunities for efficiencies in account provisioning process and conducts relevant research, data analysis.
Provides insight into the IAM functions across the organization, including areas such as federation, authentication / authorization, single sign-on, account security and identity data provisioning.
Client / Customer Service Delivery
Addresses all requests or incidents involving the day-to-day operation of the IAM System, and resolves issues related to provisioning and de-provisioning of access across a variety of IT systems and applications.
Provides regular updates and reports on activity related to identity management and access controls.
Delivers timely and professional service to Law Society staff and management in compliance with relevant policies, procedures, regulatory requirements, and defined service levels.
Plans, schedules and coordinates work to ensure tasks and projects are completed and implemented on time and within budget.
Applies IAM system related patches and updates on a regular basis and upgrades administrative tools and utilities as necessary.
Performs daily IAM system monitoring, verifying the integrity and availability of the system and key processes, reviewing system and application logs, and verifying completion of scheduled jobs.
Configures new integration services and makes changes to IAM related provisioning processes as part of the application onboarding process.
Designs, implements, and prepares documentation for all identity provisioning integrations and workflows.
Performance Goals, Targets and Standards
The Law Society has introduced a Distributed Workforce Model to leverage flexibility and agility, and to maximize employee productivity and engagement. Work arrangements will be determined by role and departmental requirements. The working arrangement for this position has been classified as hybrid, where the employee will regularly flex their work location between home and office. The specific application of this will be communicated to applicants contacted during the recruitment process.