Norton Rose Fulbright Canada LLP is seeking an experienced and service-focused Office Services & Facilities Clerk to join our Vancouver office. This role will report to the Manager, Office Services & Facilities and is required to be onsite from Monday to Friday. The hours of work may vary between 7:00 a.m. – 5:00 p.m. daily with some flexibility to accommodate additional hours to meet deadlines (some overtime may be required). This role is ideal for an individual who takes pride in delivering outstanding service, anticipates client needs, and thrives in a fast-paced professional services environment where responsiveness, attention to detail and professionalism are paramount. You will be focusing on: Client Service & Workplace Experience Deliver exceptional service to lawyers, executives, clients and business services professionals, ensuring every interaction reflects the firm's commitment to excellence. Serve as a responsive and trusted resource for workplace, office services and facilities-related requests. Anticipate client needs, proactively resolve issues and ensure service requests are completed accurately, professionally and within established service standards. Support reception, boardroom, hospitality and event operations, delivering a polished and professional experience for internal and external clients. Build effective working relationships at all levels of the organization, including senior leadership and executive stakeholders. Office Operations & Facilities Support Manage the timely and accurate processing of incoming and outgoing mail, couriers and digital mail services. Support office moves, workstation setups, occupancy changes, events and general facilities operations. This may occur outside of regular business hours. Maintain a professional, safe and client-ready office environment, addressing day-to-day operational requirements and facility-related requests. Monitor and maintain office inventories, supplies and operational resources. Coordinate with internal teams, vendors and building management to support seamless office operations. Perform a variety of heath and safety duties as needed, including First Aid, emergency evacuation assistance, participating on the Joint Health and Safety Committee (JHSC), and others as assigned. Training to be provided as needed. Document Production & Operational Excellence Operate and maintain multifunction devices and document production equipment, including printing, scanning, binding and finishing services. Support lawyers and business services teams with time-sensitive document production and delivery requirements. Maintain equipment readiness and troubleshoot routine operational issues to minimize service disruption. Handle confidential and sensitive information with a high degree of discretion, professionalism and accuracy. Contribute to special projects and other office services initiatives as assigned. What you bring to the role: Passionate about delivering exceptional customer service and creating outstanding experiences for lawyers, executives, clients and colleagues. Professional, approachable and confident interacting with individuals at all levels of the organization, including senior leadership. Demonstrated ability to anticipate needs, exercise sound judgment and respond with urgency, professionalism and discretion. Experience working in a law firm, professional services firm, corporate office or other service-oriented environment. Highly organized with strong attention to detail and the ability to manage multiple priorities in a fast-paced setting. Proven ability to work independently while contributing positively to a collaborative, team-focused culture. Proficient in Microsoft Office; experience with document production, room booking systems, workplace technology or digital document workflows is considered an asset. Flexible and adaptable, with the willingness to support events, meetings and business requirements that may occasionally require work outside regular business hours and the ability to lift and move materials up to 30 pounds. Level 2 First Aid Certification (or be willing to attend Level 2 First Aid Training). Why join our team: Retirement savings plan with employer contribution Benefit premiums paid by the firm Telemedicine services Wellness matters: Flexible health and wellness allowance that covers much more than gym memberships! Training and development programs based on your interests and needs The salary bands provided reflect the typical range for this role in the region indicated. We recognize that each candidate brings a unique set of experiences and skills, and final compensation will be thoughtfully determined based on individual qualifications and current market factors. Please note that salary will be discussed and negotiated during interview. Vancouver: $43,300 - $53,400 Ready to join a proactive and modern firm that provides an exceptional career experience in an inclusive and collaborative environment? Come join us! As part of a global legal practice, Norton Rose Fulbright Canada embrace a culture of excellence and client service, but always with a focus on flexibility, respect, diversity and openness. We strive to create an equitable, inclusive environment where everyone can bring their whole self to work and realize their career potential. To find out more about how we integrate diversity, equity and inclusion in everything we do please click Diversity, equity and inclusion | Canada | Global law firm | Norton Rose Fulbright. If you require any reasonable adjustments during the recruiting process, please inform us in the recruitment application. We will contact you to further discuss your need. Please note that applicants who receive an employment offer may be required during their employment with Norton Rose Fulbright to provide proof of vaccinations recommended from time to time by government or public health authorities. Norton Rose Fulbright has a duty to accommodate those who are unable to get vaccinated due to protected grounds. For applicants who require an accommodation, please contact us to discuss further. Law around the world nortonrosefulbright.com Please note that this job posting is being advertised to fill an existing vacancy. Norton Rose Fulbright provides a full scope of legal services to the world’s preeminent corporations and financial institutions. The global law firm has more than 3,000 lawyers advising clients across locations in the United States, Europe, Canada, Latin America, Asia, Australia, Africa and the Middle East. With its global business principles of quality, unity and integrity, Norton Rose Fulbright is recognized for its client service in key industries, including financial institutions; energy, infrastructure and resources; technology; transport; life sciences and healthcare; and consumer markets. As a global law firm, we embrace a culture of excellence and working hard, but always with a focus on flexibility, respect, diversity and openness. We strive to create an equitable, inclusive environment where everyone can bring their whole self to work and realize their career potential.