Collections Assistant
Top Benefits
About the role
Why join us?
DWF Group LLP is seeking a detail-oriented and professional Collections Assistant to support the firm’s credit and collection’s function. This role plays a key part in maintaining positive client relationships while ensuring timely and accurate collection of outstanding accounts across multiple offices and practice groups.
The successful candidate will work closely with lawyers, finance staff, and clients to manage receivables, apply payments, and assist with the cash receipts and collections processes in a fast-paced legal environment.
Responsibilities
Contact clients regarding outstanding invoices in a professional and client-focused manner. Monitor and follow up on accounts receivable balances across multiple offices. Apply payments received (cheques, EFTs, wires) to the appropriate client accounts and invoices. Support month-end and year-end collections processes. Maintain accurate records and ensure compliance with firm policies and procedures. Additional administrative tasks assigned by the Team Lead/Manager.
What will help you succeed in this role?
Minimum 2 years’ experience in customer service or administration Strong communication skills with a professional and diplomatic approach Excellent attention to detail and accuracy Strong organizational and time-management skills Ability to manage multiple priorities and deadlines Previous experience in accounts receivable is preferred Experience in a law firm or professional services environment is an asset
What we offer
At DWF, we deeply appreciate the significance of offering a comprehensive rewards package that extends beyond a basic salary. Our commitment is to ensure that each member of our team not only feels valued but is also duly rewarded throughout their tenure with us. Upon joining our organisation, you will have the opportunity to select from a diverse array of benefits, allowing you to carefully tailor a package that perfectly aligns with your individual needs and those of your family. In addition to our standard benefits, we offer a wide range of flexible benefits and robust well-being programs.
The salary range for this role is $45,000-$51,000 per year, based on experience and other relevant factors.
Our recruitment process upholds the highest standards of fairness and engagement. It includes comprehensive interviews and, at times, a written assessment, an assessment day, or presentation. We aim to create a positive experience for all candidates and offer any adjustments or additional support.
About Us
DWF is a global legal business providing Complex, Managed and Connected Services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.
About DWF (Canada)
In Canada, DWF Group have offices in Toronto, Vancouver, Calgary and Montreal and operate both legal services and business services for clients.
DWF's Claims Management and Adjusting teams operate in Toronto and also Vancouver, following our acquisition of Barnescraig Associates in Vancouver in 2021.
These teams specialise in providing clients with the proactive resolution of claims emanating from professional liability, general liability, property, motor & auto liability, directors & officers, legal expenses, financial institutions and contractors all risks. Serving both the national Canadian market and London Market clients.
In December 2022, DWF entered the Canadian legal market via our transaction with Whitelaw Twining Law Corporation, a leading full-service litigation law firm headquartered in Vancouver, with an additional office in Calgary.
The team here specialise in insurance, commercial litigation, construction, personal injury and broader alternative dispute resolution services, having long-term relationships with local, national and international clients developed over more than 40 years.
Together these comprise a further step in DWF's North American strategy, as we develop our integrated legal and business services offering in Canada, which will also align with our Group's existing Legal Operations and claims operations in Chicago.
In January 2025 we were delighted to announce the opening of our Montreal Office. This strategic expansion marks our fourth Canadian location, alongside Vancouver, Calgary, and Toronto, creating a robust insurance services offering.
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Collections Assistant
Top Benefits
About the role
Why join us?
DWF Group LLP is seeking a detail-oriented and professional Collections Assistant to support the firm’s credit and collection’s function. This role plays a key part in maintaining positive client relationships while ensuring timely and accurate collection of outstanding accounts across multiple offices and practice groups.
The successful candidate will work closely with lawyers, finance staff, and clients to manage receivables, apply payments, and assist with the cash receipts and collections processes in a fast-paced legal environment.
Responsibilities
Contact clients regarding outstanding invoices in a professional and client-focused manner. Monitor and follow up on accounts receivable balances across multiple offices. Apply payments received (cheques, EFTs, wires) to the appropriate client accounts and invoices. Support month-end and year-end collections processes. Maintain accurate records and ensure compliance with firm policies and procedures. Additional administrative tasks assigned by the Team Lead/Manager.
What will help you succeed in this role?
Minimum 2 years’ experience in customer service or administration Strong communication skills with a professional and diplomatic approach Excellent attention to detail and accuracy Strong organizational and time-management skills Ability to manage multiple priorities and deadlines Previous experience in accounts receivable is preferred Experience in a law firm or professional services environment is an asset
What we offer
At DWF, we deeply appreciate the significance of offering a comprehensive rewards package that extends beyond a basic salary. Our commitment is to ensure that each member of our team not only feels valued but is also duly rewarded throughout their tenure with us. Upon joining our organisation, you will have the opportunity to select from a diverse array of benefits, allowing you to carefully tailor a package that perfectly aligns with your individual needs and those of your family. In addition to our standard benefits, we offer a wide range of flexible benefits and robust well-being programs.
The salary range for this role is $45,000-$51,000 per year, based on experience and other relevant factors.
Our recruitment process upholds the highest standards of fairness and engagement. It includes comprehensive interviews and, at times, a written assessment, an assessment day, or presentation. We aim to create a positive experience for all candidates and offer any adjustments or additional support.
About Us
DWF is a global legal business providing Complex, Managed and Connected Services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.
About DWF (Canada)
In Canada, DWF Group have offices in Toronto, Vancouver, Calgary and Montreal and operate both legal services and business services for clients.
DWF's Claims Management and Adjusting teams operate in Toronto and also Vancouver, following our acquisition of Barnescraig Associates in Vancouver in 2021.
These teams specialise in providing clients with the proactive resolution of claims emanating from professional liability, general liability, property, motor & auto liability, directors & officers, legal expenses, financial institutions and contractors all risks. Serving both the national Canadian market and London Market clients.
In December 2022, DWF entered the Canadian legal market via our transaction with Whitelaw Twining Law Corporation, a leading full-service litigation law firm headquartered in Vancouver, with an additional office in Calgary.
The team here specialise in insurance, commercial litigation, construction, personal injury and broader alternative dispute resolution services, having long-term relationships with local, national and international clients developed over more than 40 years.
Together these comprise a further step in DWF's North American strategy, as we develop our integrated legal and business services offering in Canada, which will also align with our Group's existing Legal Operations and claims operations in Chicago.
In January 2025 we were delighted to announce the opening of our Montreal Office. This strategic expansion marks our fourth Canadian location, alongside Vancouver, Calgary, and Toronto, creating a robust insurance services offering.