We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com What You’ll Be Doing As a member of RESL Secured Recovery, you will utilize third-party expertise to liquidate CIBC’s non-performing residential mortgage portfolio. The team manages the national foreclosure and power of sale process for all defaulted residential mortgages referred by CIBC’s Client Account Management collection team. As a Relationship Officer, Secured Recovery you’ll be responsible for mitigating CIBC’s losses when Residential Mortgages default. You’ll be managing the end-to-end relationship with external business partners including Recovery suppliers, lawyers, paralegals, law clerks, and property managers to ensure achievement of Secured Recovery Operations’ business objectives. In this role you’ll also have the authority to recommend write offs, to be a witness in court to present facts, data, and information in an accurate way, and trusted to represent and protect CIBC’s interests, and to sign affidavits where specifically allowed by CIBC Legal Division. At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote. How You’ll Succeed Relationship Building – Collaborate with internal and external business partners to effectively manage the assigned client portfolio. Set clear performance expectations, monitor progress and provide business partners with feedback and direction to optimize business results and promote efficiency and timely account resolution. Risk Management - Safeguard Client Account Management from potential reputational/legal risks and ensure that CIBC standards are upheld through third party relationships. An extensive and effective analysis, interpretation and comprehension of various reports and financial data, to influence Business Partners’ performance will enable you to achieve your performance objectives. Administration - Provide an accurate synopsis to the management team to assist in the identification of root causes and recommend changes to processes to avoid reoccurrence. Develop presentations that appeal to broad audiences from senior levels to general employee levels, both internally and externally. Who You are You have a degree/diploma in Post secondary education, university or community college, or equivalent business related experience. You can demonstrate good working knowledge of Collection processes and procedures as well as legislative/regulatory requirements as related to recovery portfolios It’s an asset if you have good working knowledge of Bank Host systems You're passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity. You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making. You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results. Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability. What CIBC Offers At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions What you need to know CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. Job Location Toronto-141 Bay, 17th Floor Employment Type Regular Weekly Hours 37.5 Skills COINS systems, Group Problem Solving, Microsoft Excel, Microsoft PowerPoint, Negotiation, Plexus systems, Vendor Management At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 48,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.