Job description: At Preszler Law Firm, we believe our people, our culture, and the way we do business truly matter. That’s why we hire individuals who bring both strong skills and the right fit for our team.

We are excited to offer a unique opportunity for an Intake Specialist / Investigator to join our Litigation Department. This hybrid role combines client intake, case assessment, and field-based investigative work, supporting potential clients through the early stages of their legal journey.

This position is ideal for someone who enjoys both client interaction and hands-on investigative work, including traveling to meet clients in their homes and other off-site locations

Key Responsibilities Handle incoming calls from potential clients with professionalism and empathy Evaluate prospective cases to determine alignment with firm criteria Build rapport quickly with clients over the phone and through in-person meetings Travel to client homes and off-site locations to conduct intake meetings, gather information, and support case development Perform field-based investigative activities, including collecting statements, documenting details, and assisting with early-stage case assessments Sign up clients within the local area as needed Accurately document client information and maintain organized records Schedule appointments and coordinate next steps in the intake process Assist with investigative tasks related to case development Manage multiple priorities in a fast-paced environment Perform other related duties as assigned

Qualifications & Experience Minimum 4 years of customer service experience (required) Sales experience considered a strong asset Case management experience (2+ years required) Experience in a law office (preferred) Experience in insurance adjusting or investigations (preferred) Valid driver’s license and willingness to travel locally to meet clients as required Strong organizational skills with the ability to multi-task and prioritize Excellent attention to detail and accuracy Strong work ethic with a self-starter mindset Exceptional oral and written communication skills Comfortable using general computer systems and typing efficiently Ability to adapt quickly in a dynamic, fast-paced environment A compassionate and professional approach when working with individuals experiencing difficult or traumatic situations

What We’re Looking For A people-focused individual who is friendly, approachable, and empathetic Someone who is equally comfortable working in an office environment and independently in the field A team player who thrives in a collaborative environment Someone who is motivated, resourceful, and highly dependable A professional who can effectively balance client care with administrative precision

Work Arrangement & Schedule Hybrid work model (remote, in-office, and field-based travel) Availability during business hours (Monday–Friday) Flexibility to attend in-person client meetings (including occasional evenings or weekends, as required)

What We Offer Competitive salary Flexible work schedule Paid time off Extended health benefits Life insurance Employee assistance program Wellness program Company events On-site gym access (where applicable)