The Director leads the development of operational plans around client services including client acquisition and onboarding, billing, rate setting, and accounts receivable
You are an insightful, analytical decision maker with a “top customer service” orientation. You can lead a team and understand the culture of a legal professional services firm. You will build and manage relationships with all levels of staff up to and including executive leadership, departmental directors and the Finance Committee.
You have strong critical thinking skills and good judgement in supporting the firm’s internal and external clients. You will support our lawyers by setting and achieving appropriate key performance indicators and efficient back office processes. You develop reporting to drive improvements in profitability and provide insight by identifying and discussing key issues with our internal clients to identify potential opportunities. You can forecast and budget for both revenue and resources and deliver reports that identify risks and opportunities.
You have proven delivery and client facing experience and can be an active leader with our accounts receivable and billing teams. You reduce operational complexity through streamlining processes, optimizing the use of technology and delivering high quality services. You develop and deliver training to share knowledge across the firm to drive operational excellence.
You will proactively lead the client services team by setting strategy, developing efficient operations, and providing advice. You demonstrate expert-level abilities and success as a team leader, helping to grow and develop your team through hands on training and coaching. You supervise teams to create an atmosphere of trust, seeking diverse views to encourage improvement and innovation, and coaching staff with timely meaningful feedback.
Principal Duties & Responsibilities:
Manage the Billing, Accounts Receivables and Data Analytics Teams:
Billing and Accounts Receivable:
Knowledge and Experience:
Skills and Abilities:
Stikeman Elliott is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.
We thank all applicants however, only applicants selected for an interview will be contacted.