As part of the Investigation Services team, the Legal Administrative Assistant (“the Assistant”) plans, organizes and coordinates administrative practices and procedures, ensuring ongoing case management while handling multiple and competing deadlines relating to internal complaint processes, discipline and/or court proceedings. The Assistant may deal with political and media sensitive issues, subject to full public scrutiny as such the Assistant needs to exercise a high degree of judgment.
Client / Customer Service Delivery
Promotes the sharing and transfer of knowledge and expertise amongst other team members and those they work closely together with.
Is a dedicated and proactive member of the administrative team.
Works closely with other members of the administrative support team to ensure effective utilization of division resources.
Engages in problem solving with other team members to continuously improve workflow and departmental effectiveness.
Must be proactive when working with their teams at times taking the lead to ensure that timelines are met.
Act as a liaison for staff with internal and external clients.
Performance Goals, Targets and Standards
Meets established individual targets, including quality and time standards.
Identifies gaps in the department’s work processes and procedures, bringing them to the attention of the Administration Manager.
Manages and participating in solutions development to optimize both individual and departmental performance and goals.
Special Projects and Initiatives
Assists Investigation Services staff in the effective use of computerized support systems.
May undertake special projects as assigned from time to time.
Works with the Administration Manager to assist in performance improvements for the administrative support team (work process, procedures and service standards).
Makes suggestions for workflow and process improvements.
The Law Society has introduced a Distributed Workforce Model to leverage flexibility and agility, and to maximize employee productivity and engagement. Work arrangements will be determined by role and departmental requirements. The working arrangement for this position has been classified as hybrid, where the employee will regularly flex their work location between home and office. The specific application of this will be communicated to applicants contacted during the recruitment process.