Senior Litigation Officer

January 14 2022
Industries Bank, Insurance, Financial services
Categories Bank, Insurance, Financial Services, Legal, Paralegal, Litigation
North York, ON

Requisition ID: 138408

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Hiring Details:

  • Full-time position
  • Department: Special Account Centre
  • Business Line: RSC – SAC – Retail and Small Business

Job Purpose:

The Senior Litigation Officer maximizes the net recovery from an assigned portfolio of non-performing loans and supports the Work Out and Front-End Officers of the Special Accounts Centre, while adhering to the Bank’s Scotia Service Standards and Complaint Resolution Standards and Procedures.

Major Accountabilities:

  1. Maximize net recoveries of a portfolio of non-performing loans assigned to the Recovery Unit by:
    • Conducting review of files received from Work Out group and assign for third party recovery.
    • Providing close monitoring of events affecting the resolution of an assigned portfolio of accounts and referring offside conditions to the Manager with recommendations.
    • Examining possible recovery methods, the related costs, and potential recoveries.
    • Mounitoring efforts of outside resources through direct contact with solicitors, agents, receivers, consultants, realtors, as required.
    • Within authorized limits on files where no further recovery is anticipated, write the balance out of record. Where balance exceeds limits, provide recommendation to the Manager.
    • Within authorized limits, review and accept/decline settlement offers. Where balance exceeds limits, provide recommendation to the Manager.
    • Within authorized limits, file Proof of Claims on bankrupt accounts. Where balance exceeds limits, provide recommendation to the Manager.
    • Responsible for recording indirect payments and ensuring appropriate commissions are paid.

  1. Develop and maintain sound banking management practices by:
  • Responding to inquiries and providing guidance to line management in Branches as to account maintenance for accounts assigned or others, as requested.

  1. Contribute to the orderly administration of the Special Accounts Centre by:
  • Maintaining accurate customer information and collection history.
  • Responding to the automated B/F system promptly, to ensure appropriate follow-up.
  • Providing support to the Centre in the administration of their account portfolios including the processing of payments to loans from realization of security and payment of legal fees.

  1. Provide customer service meeting Bank standards by:
  • Controlling access to the floor through responding to visitors; inquiries which may include customers, visitors, and delivery persons in order to maintain a high level of security for the department.

  1. Perform other sundry duties as assigned.

Education & Work Experience:

Key Functional Competencies

  • Proven understanding of Branch functions in order to process accounting entries and provide support and guidance to Branch officers.
  • Proven communication skills (written and verbal) to communicate effectively with Branch, third party recovery agents and trustees.
  • Good working knowledge of the functions of a computer terminal.
  • Thorough knowledge of collection systems used including Litigation Highway, Bankruptcy Highway, Collection Highway, Intralink, PLMS and CACS.


  • The incumbent ensures processes are within the framework of the Special Accounts Centre Handbook and Bank policy and credit procedures. Actions above the incumbent’s authority limit are referred, with supporting analysis and recommendations, to the Manager, Retail & Small Business for approval.
  • Handles Outsourcing of accounts.
  • Manages own portfolio: approximately 150 – 250 accounts

Location(s): Canada : Ontario : North York

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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