Paralegal, Licensing & Accreditation, Professional Development & Competence

April 3 2021
Industries Legal
Categories Generalist, Legal, Paralegal
Toronto, ON

JOB PURPOSE:

The Paralegal, Licensing and Accreditation is responsible for implementing the delivery of various entry-level competence programs and candidate supports. Key among these programs are tutoring for lawyer and paralegal candidates in the licensing process and responding to inquiries for profile review assistance for paralegal candidates who have failed a licensing examination. Other aspects of the role include supporting the Entry-Level Competence team in the accreditation and audit of paralegal education programs, competency review processes, item writing, and implementation of new programs and initiatives. The role may also require the provision of support to Entry-Level Competence team counsel in respect of moderately complex matters affecting licensing and accreditation, experiential training programs, licensing processes, and other professional work that may impact the Licensing and Accreditation department.

QUALIFICATIONS REQUIRED:

  • A paralegal diploma or certificate, plus a P1 licence with the Law Society of Ontario.
  • A minimum of 3 years’ experience, preferably within a paralegal practice environment or the education or regulatory sector. The Paralegal must have experience coordinating and delivering services and programs in a customer service environment, with the ability to use initiative working independently and as a member of a dynamic and integrated service team.
  • Basic project management skills including experience working in cross-functional teams.

  • Solid understanding of the Law Society’s mandate, services, legislation, and policies.

  • Familiarity with trends and developments in candidate success programming.

  • Clear and accurate in both spoken and written language for individual and/or group situations.

  • Ability to reason through moderately complex spoken and written information.

  • Excellent English language skills.

  • Intermediate or advanced computer literacy, including familiarity with word processing and advanced proficiency with MS Excel.

*By submitting your application for employment, you agree to a clearance check of your regulatory history with the Law Society, and to the use of this information in assessing suitability for employment at the Law Society.

Client / Customer Service Planning

  • In consultation with the Senior Counsel and Team Manager, Entry-Level Competence, keeps abreast of new developments within the paralegal scope of practice, reviews tutoring program goals and objectives, and adapts the services and other programs and supports according to the customer service focus of the Law Society’s strategic plan.
  • Provides input into the development of operational policies that fall within the responsibility of the Entry-Level Competence unit.
  • Provides some opportunity for provisional support to Counsel who are now providing support to Licensing Process, Experiential Training Programs and Examination Administration for more escalated matters.
  • Coordinates the delivery of tutoring services and other programs and supports in the licensing process.
  • Develops and adapts templates and spreadsheets to improve efficiency and accuracy.
  • Actively seeks out opportunities to improve licensing process, licensing and accreditation, and experiential training programs and supports offered to candidates in the licensing process.

Client / Customer Service Delivery

  • Develops a working rapport with external stakeholders and responds to routine and more diverse inquiries or issues.
  • Reviews and approves requests for tutoring and coordinates the services for candidates by matching them with eligible tutors.
  • Responds clearly, professionally, and in a timely manner to all correspondence and phone calls.
  • Implements effective mechanisms for maintaining consistency in, and adherence to, program requirements.
  • Tracks program data and notifies all relevant parties.
  • Creates an environment of excellence in service, providing innovative problem resolution, encouraging and developing creativity in others, and optimizing use of resources.
  • Collaborates with other team members on initiatives for tutoring and other programs and supports within the licensing process.
  • As a paralegal licensee, supports paralegal item writing on professional responsibility practice management aspects.
  • Provides exam profile reviews for candidates that fail in paralegal licensing examinations.
  • Supports the paralegal competency review process with counsel and the paralegal education, accreditation and auditing function with the paralegal licensing coordinators.
  • Proactively contributes to the development of policies, procedures, and communications to maximize efficiency, while ensuring accuracy in the delivery of programs and supports.
  • Ensures that policies and procedures are adhered to and are in compliance with program requirements, legislation, and the vision and mandate of the Law Society, and develops reports on programs and initiatives for Convocation, as required.
  • Actively seeks out opportunities to improve programs and supports offered to candidates in the licensing process and makes sound recommendations to the Senior Counsel and Team Manager, Entry-Level Competence, on an ongoing basis.

Relationships and Alliance Building

  • Develops strong mutually beneficial relationships with the Law Society licensees who provide tutoring to candidates.
  • Manages and maintains an active tutor roster.
  • Recruits new tutors to ensure candidate needs in both English and French and in all assessed areas of law are met.
  • Gathers, reviews, and follows up on candidate and tutor feedback at regular intervals throughout the calendar year.
  • Working with counsel in the Entry-Level Competence Team, actively seeks out opportunities to improve programs and supports offered to candidates in the licensing process.

Financial Responsibility

  • May approve expenditures and provide input into small cost expenditures for programs.
  • Ensures the prompt and accurate processing of invoices from tutors and other service providers.

The Law Society of Ontario values and respects diversity. We are committed to creating an accessible, barrier-free and inclusive workplace in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Please make any requirement you may have for accommodation during the recruitment process known when contacted. If you are unable to apply to this position due to the requirement for an accommodation of any kind, please email us at recruitment@lso.ca or call 416 947-3475.

Apply now!

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